I. Ordering Procedure
1. Inquiry & Quotation
- Submit a Request for Quotation (RFQ) via website/email.
- Receive a technical specification sheet within 48 hours.
- The commercial offer is valid for 30 calendar days.
2. Contract Execution
- Customized Equipment: Requires 30% down payment upon Proforma Invoice (PI) confirmation.
- Standard Equipment: Order confirmation upon Proforma Invoice acceptance.
3. Production Monitoring
- Regular progress updates at critical production stages.
- Optional third-party inspection (cost borne by the buyer).
II. Pricing Structure
- Standard Equipment: MOQ-based FOB pricing.
- Custom Solutions: CIF/DAP quotes available after engineering review.
- Web prices are for reference only and subject to final confirmation.
III. Payment Terms
Standard Orders
- 30% deposit required to confirm production.
- 70% balance payment must be completed before shipment.
- Payment should be made via Telegraphic Transfer (T/T).
Small Orders & Flexible Payment Options
- For small transactions (e.g., spare parts, accessories), we accept PayPal, Western Union, and MoneyGram (max. USD 10,000 per transaction).
Letter of Credit (L/C) Orders
- L/C at Sight is accepted, provided the issuing bank is a Top 500 SWIFT member.
Price Protection
- A 30-day raw material price freeze is applied upon receipt of the 30% deposit.
IV. Shipping & Delivery
Shipping Methods
- Small equipment and spare parts: Shipped via UPS, DHL, FedEx for fast delivery.
- Large machinery and bulk shipments: Transported via LCL (Less-than-Container Load) or FCL (Full-Container Load) sea freight.
- Turnkey projects: May require RoRo (Roll-on/Roll-off) shipping or specialized logistics.
Shipping Terms & Support
- We support multiple Incoterms including FOB, CIF, EXW, and DAP.
- Assistance with customs clearance, export documentation, and freight coordination is provided.
- Lead times vary depending on production schedules and shipping destinations.
V. Return & Refund Policy
A. Standard Equipment
- Return window: 14 days from shipment date.
- Conditions:
- Must be unused and in original packaging.
- Return shipping costs borne by the buyer.
- A 15% restocking fee applies.
- Refund processing: 10 business days after warehouse inspection.
B. Custom-Built Equipment
- Strictly non-returnable once production has commenced.
- Defect Resolution Process:
- Technical disputes: Joint inspection with SGS/BV (if required).
- Remedies: Repair, Replacement, or Credit Note issuance.
VI. Warranty Terms
Coverage
- 12-month warranty from shipment date.
- Covers non-consumable components only.
Void Conditions
- Improper installation or maintenance.
- Unauthorized modifications.
- Force majeure events (e.g., natural disasters, war).
VII. Dispute Resolution
- Amicable negotiation within 30 days.
- If unresolved, submit to CIETAC arbitration (Beijing).
- Governing law: United Nations Convention on Contracts for the International Sale of Goods (CISG).
VIII. Contact Information
For Google Merchant Inquiries
Merchant Message Center (response within 24 hours).
For Direct Clients
Contact your assigned Project Manager.
For Urgent Matters
📧 Email: info@gepecotech.com
⏰ Business Hours: Mon-Fri 09:00-18:00 GMT+8